Commitment to Care Policies
A policy is a written statement which determines actions or activities of an organization. We have three important policies in our practice that we feel are necessary to share with you, our patient.We have put them in writing because we live by them and require that all of our patients live by them as well. We realize that the institution of these three policies may be different from what you may be accustomed to in the past; however, we believe they are very necessary. We ask you to read this page thoroughly.
Commitment to Treatment Policy
We believe that all treatment begun should be completed. Incomplete treatment leads to problems, complications, and misunderstandings. Incomplete treatment leads to loss of teeth andfurther disease. Therefore, this policy states that all agreed to treatment plans, once they are started, will be completed. Some treatment plans, because of their design, take years to complete. However, to begin staged treatment, your commitment to both starting and completing treatment is required.
Commitment to Appointment Policy
We reserve the time for each patient in our practice and rarely do we ever keep our patients waiting. An appointment written in our schedule with your name on it is a bond of trust that we will be here to serve you and you will be present for that appointment. Therefore, our office policy in this regard is extremely firm and inflexible. You must be present for all scheduled appointments. We understand that circumstances happen, however, we ask for at least 48 hours advance notice for canceling or rescheduling an appointment; otherwise, a $50 fee may be assessed to your account. All cancellation fees must be paid prior to scheduling another appointment.The treatment that is planned for you is specific to you. It is important for you to keep thescheduled dates and times to properly complete your treatment. A broken appointment is a lossto three people --- the patient who missed the valuable time, the patient who could have taken thevaluable time; and the doctor who was fully staffed and prepared for the appointment.
Commitment to Financial Agreement
We believe that we have a responsibility to use our best professional care, skill, and judgement inplanning your dental treatment. The benefits and liabilities of neglect are always explained at your consultation and presentation of financial agreement. You are aware that it is your responsibility as the patient to fulfill your financial commitment to our office promptly and completely. No business or practice can fulfill its mission to its patients when a bond of trust is violated by failure to pay for series. Not living up to this trust violates this important business principle.